Cloud Operations Manager

2 weeks ago


Chandigarh, Chandigarh, India Basware Full time

Job Overview


Basware is seeking a highly skilled Senior Cloud Operations Engineer to join our team. As a key member of our Products, Cloud Engineering and Operations business function, you will play a crucial role in ensuring the integrity of our SaaS solutions.


Key Responsibilities



  • Manage mission-critical processes, including Release Management, Problem Management, and Change Management, in accordance with our defined internal ITIL-adhering process framework.
  • Drive and coordinate the development of new processes and services, focusing on Service Quality Improvements.
  • Act as the primary point of contact for managing significant service events, such as outages, security incidents, and releases, requiring technical domain knowledge and strong communication skills.
  • Provide training, coaching, and guidance to junior engineers and lead critical operations cases, including release deployments, outages, problem investigations, and production service changes.
  • Collaborate with stakeholders from other internal business functions for inputs, root-cause analysis, troubleshooting, and follow-ups.

Requirements



  • At least 6 years of experience in Cloud Operations, supporting production environments, and IT management.
  • Experience in handling production servers, Release, Change, Problem, and Incident Management.
  • Proficient in troubleshooting complex platform and infrastructure issues and driving investigations in time-critical situations.
  • Strong analytical and investigative skills, with a proactive attitude, ability to prioritize, and manage workload effectively.
  • Good understanding of Amazon Web Services, Linux/Unix, Windows Server, Oracle, MS SQL, CI/CD pipeline, and DevOps practices.

Work Environment


Basware's cloud applications are hosted on AWS Public Cloud and used by clients worldwide. We develop our applications using technologies like Angular, TypeScript, .NET, Python, Java, and RabbitMQ.


What We Offer



  • A dynamic and global work environment with opportunities for growth and development.
  • A competitive compensation package and benefits.
  • The chance to work with a leading SaaS solutions provider in the procurement and supply chain industry.


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