Cloud Operations Specialist
3 weeks ago
At Basware, we're seeking a skilled Cloud Operations Engineer to join our team. This role is critical in ensuring the high availability and performance of our SaaS solutions.
Key Responsibilities:
- Manage incidents and troubleshoot complex issues impacting service availability.
- Collaborate with cross-functional teams to drive resolution of service outages.
- Implement best practices for monitoring, performance tuning, and incident response.
- Lead the troubleshooting of complex networking issues affecting cloud performance.
- Perform administration of Linux and Windows Server environments in cloud platforms.
- Implement database change requests using SQL and Oracle.
- Ensure secure and seamless file transfer processes using SFTP.
- Oversee the implementation and maintenance of Single Sign-On (SSO) systems.
- Utilize Splunk and Dynatrace monitoring tools to ensure optimal performance, availability, and security of cloud systems.
Requirements:
- Bachelor's/Master's degree in a Technology field with at least 3 years of experience in Cloud Operations supporting production environments and IT management.
- Experience in handling production servers, Problem and Incident Management.
- Expertise in networking (IP subnetting, routing, VPNs, DNS) in cloud environments.
- Proficiency in Linux and Windows Server administration and troubleshooting.
- Strong experience in SQL.
- Experience working with cloud-native monitoring and logging tools (Splunk, Dynatrace, etc.).
- Proficient English language skills.
Technical Competencies:
- Incident Management tools – ServiceNow
- Project Management tools – Jira
- Documentation tools – Confluence
- Cloud Platform – Good understanding of Amazon Web Services
- Operating systems – Windows Server, Linux/Unix
- Database – MySQL, SQL and Oracle
- Experience with cloud monitoring tools like Splunk or Dynatrace.
Soft Skills:
- Good leadership abilities with the capacity to manage multiple priorities and guide junior engineers.
- Excellent communication and collaboration skills, with the ability to work with cross-functional teams and external stakeholders.
- Proactive, self-motivated attitude with a focus on continuous learning and improvement.
Working at Basware:
We're a global leader in e-invoicing and purchase-to-pay solutions, providing industry-leading SaaS solutions to simplify operations and spend smarter. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative technology and best-in-class services.
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