Cloud Operations Specialist

3 weeks ago


Chandigarh, Chandigarh, India Basware Full time
Cloud Operations Engineer Job Description

At Basware, we're seeking a skilled Cloud Operations Engineer to join our team. This role is critical in ensuring the high availability and performance of our SaaS solutions.

Key Responsibilities:

  • Manage incidents and troubleshoot complex issues impacting service availability.
  • Collaborate with cross-functional teams to drive resolution of service outages.
  • Implement best practices for monitoring, performance tuning, and incident response.
  • Lead the troubleshooting of complex networking issues affecting cloud performance.
  • Perform administration of Linux and Windows Server environments in cloud platforms.
  • Implement database change requests using SQL and Oracle.
  • Ensure secure and seamless file transfer processes using SFTP.
  • Oversee the implementation and maintenance of Single Sign-On (SSO) systems.
  • Utilize Splunk and Dynatrace monitoring tools to ensure optimal performance, availability, and security of cloud systems.

Requirements:

  • Bachelor's/Master's degree in a Technology field with at least 3 years of experience in Cloud Operations supporting production environments and IT management.
  • Experience in handling production servers, Problem and Incident Management.
  • Expertise in networking (IP subnetting, routing, VPNs, DNS) in cloud environments.
  • Proficiency in Linux and Windows Server administration and troubleshooting.
  • Strong experience in SQL.
  • Experience working with cloud-native monitoring and logging tools (Splunk, Dynatrace, etc.).
  • Proficient English language skills.

Technical Competencies:

  • Incident Management tools – ServiceNow
  • Project Management tools – Jira
  • Documentation tools – Confluence
  • Cloud Platform – Good understanding of Amazon Web Services
  • Operating systems – Windows Server, Linux/Unix
  • Database – MySQL, SQL and Oracle
  • Experience with cloud monitoring tools like Splunk or Dynatrace.

Soft Skills:

  • Good leadership abilities with the capacity to manage multiple priorities and guide junior engineers.
  • Excellent communication and collaboration skills, with the ability to work with cross-functional teams and external stakeholders.
  • Proactive, self-motivated attitude with a focus on continuous learning and improvement.

Working at Basware:

We're a global leader in e-invoicing and purchase-to-pay solutions, providing industry-leading SaaS solutions to simplify operations and spend smarter. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative technology and best-in-class services.



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