Senior IELTS Operations Manager

4 weeks ago


Chandigarh, Chandigarh, India Raffles Educity Full time
About the Role

We are seeking a highly skilled and experienced Senior IELTS Operations Manager to join our team at Raffles Educity. In this role, you will be responsible for managing the day-to-day operations of our IELTS Coaching Centre, with a focus on achieving high student success rates and maintaining academic excellence.

Key Responsibilities
  • To monitor centre operations and ensure full seat capacity utilisation for IELTS coaching
  • To design, deploy, and operationalise a framework for regular assessment of students' performance, ensuring timely measurement and analysis
  • To provide regular feedback to faculty on student performance, identify areas for improvement, and implement corrective measures to enhance student success rates
  • To drive initiatives to achieve IELTS Result Success Rate targets, ensuring alignment with organisational goals
  • To maintain a minimal drop-out rate post joining IELTS classes and achieve high retention rates of enrolled students
  • To develop a framework for assessing faculty performance, ensuring regular recording and monitoring of key metrics
  • To coach faculty to maintain high standards of academic excellence and foster positive student feedback
  • To engage closely with faculty to ensure low attrition and high performance standards
  • To supervise front desk executives at the IELTS Centre, ensuring efficient and effective front desk operations
  • To train and coach front desk executives to deliver exceptional student experiences
What You'll Need
  • Minimum 3 years of experience in education management or a related field
  • Proven track record of achieving high student success rates and maintaining academic excellence
  • Strong leadership and coaching skills, with ability to motivate and inspire teams
  • Excellent communication and interpersonal skills, with ability to build strong relationships with faculty and students
  • Ability to work in a fast-paced environment, prioritising multiple tasks and meeting deadlines
Compensation Package

The successful candidate can expect a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience and qualifications.



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