Collections Team Lead
4 weeks ago
About the Team: The Collections Team Lead liaises between creditors and consumers, observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. They are responsible for meeting collection targets and ensuring adherence to legal guidelines.
About the Role: As a Collection Team Lead, you will be responsible for collection targets of assigned branches, meeting assigned product targets, and ensuring legal guidelines are compiled. You will work closely with collection agencies and in-house collectors to ensure adherence to legal guidelines and identify fraudulent practices.
Expectations/Requirements:
- Meet collection targets of assigned branches
- Meet assigned product targets
- Ensure legal guidelines are compiled for the collection structure
- Ensure collection agencies and in-house collectors adhere to legal guidelines
- Adhere to the Code of Conduct
- Monitor collection agencies and in-house collectors to identify fraudulent practices
Superpowers/Skills:
1. Relevant experience in Collections role
2. Excellent Communication Skills
3. Strong Negotiation skills
4. Strong Relationship and Leadership skills
5. Working Knowledge of Computers
6. Growth Mindset
7. Demonstrated success and achievement orientation
Education: Graduate in any specialization
Why join us:
1. Collaborative output-driven program
2. Improve average revenue per user by increasing cross-sell opportunities
3. 360-degree feedback from peer teams
4. Earned respect from peers and manager
Compensation:
Competitive compensation package
With 500 million+ registered users and 21 million+ merchants, Paytm is uniquely positioned to democratize credit for deserving consumers and merchants. Join us in our mission to create a fair and inclusive financial ecosystem.
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