Assistant Manager

4 weeks ago


Jamshedpur, Jharkhand, India ZF Group Full time

Responsibilities

  • Vehicle Trials and Application Engineering Participate in vehicle trials along with the application engineering team to ensure efficient system performance.
  • Service Campaigns and Product Launches Organize service campaigns for various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, and others.
  • Training and Development Conduct training sessions for customers, including service partners, vehicle manufacturers, STUs, OEMs, and fleets, to ensure seamless system integration.
  • Spares and Tools Management Ensure the availability of spares, special service tools, and diagnostic tools at all service partners to facilitate efficient system maintenance.
  • Customer Support and Warranty Claims Attend joint investigations with OEMs for critical field failures, scrutinize warranty claims, and settle them for our ASCs.
  • Product Complaints and Feedback Prepare product complaint reports and escalate them to QAD, collecting customer feedback on new product performance.
  • Audits and Compliance Conduct audits at service partners to ensure adherence to ZF WABCO's standards and practices, and perform fitment trials of new products.
  • White Spots Identification and Resolution Identify white spots for service support with concern OEMs and resolve customer complaints within 24 hours as per ZF WABCO's SLA with OEMs.
  • Technical Queries and Lead Follow-up Resolve technical queries with field representatives and follow up with leads to convert them into potential customers.
  • Breakdown Compliance and Support Handle vehicle breakdown compliances and provide support to ensure minimal downtime and maximum productivity.


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