Debt Recovery Team Lead

3 weeks ago


Jamshedpur, Jharkhand, India Capitallinks Full time
Debt Recovery Supervisor Role
At Capitallinks, we are seeking a highly motivated Debt Recovery Supervisor to lead our team of debt recovery specialists. As a key member of our organization, you will play a crucial role in maintaining our financial stability by overseeing the process of reclaiming outstanding debts.

Main Responsibilities
  • Supervise and coordinate the activities of the debt recovery team.
  • Develop and implement strategies to optimize debt recovery processes.
  • Review and analyze delinquent accounts to determine the appropriate course of action.
  • Negotiate and communicate with debtors to secure payment agreements.
  • Monitor team performance and provide coaching and training to enhance collection efforts.
  • Conduct regular audits to ensure compliance with regulatory requirements.
  • Collaborate with legal teams to handle complex cases and litigation.
  • Prepare reports on debt recovery activities and outcomes for management review.
  • Manage escalated customer inquiries and complaints related to debt recovery.
  • Assess potential risks and develop strategies to mitigate losses.
  • Stay updated on industry trends and best practices in debt recovery.
  • Provide recommendations for process improvements and operational efficiencies.

Required Qualifications
  • Bachelor's degree in Finance, Business Administration, or related field.
  • Proven experience in debt recovery or collection management.
  • Demonstrated leadership and supervisory skills.
  • Strong understanding of debt collection laws and regulations.
  • Excellent negotiation and communication abilities.
  • Ability to analyze and interpret financial data.
  • Proficiency in using debt recovery software and CRM systems.
  • Sound decision-making and problem-solving capabilities.
  • Knowledge of risk assessment and compliance requirements.
  • Ability to handle sensitive and confidential information with integrity.
  • Effective conflict resolution and customer service skills.
  • Detail-oriented with strong organizational abilities.
  • Adaptability to evolving industry standards and market conditions.
  • Certification in Debt Collection or related field is a plus.


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