Genesys Cloud Solution Architect Lead

2 days ago

Bengaluru, Karnataka, India beBeeArchitecture Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Senior Contact Center Architecture Leader

Job Description:

We are seeking a highly skilled and experienced contact center architecture leader to lead the design, migration, and deployment of Genesys Cloud solutions for enterprise-level environments.


Key Responsibilities:
  • Architect and design Genesys Cloud CX solutions to meet business requirements
  • Lead end-to-end architecture and solution design for Genesys Cloud deployments
  • Translate business and functional requirements into scalable and maintainable technical solutions
  • Align platform designs with compliance, security, and operational standards
  • Implementation and configuration of Genesys Cloud features
  • Configure and manage integrations with third-party platforms
  • Platform leadership and governance
  • Serve as Subject Matter Expert (SME) for Genesys Cloud CX
Professional and Technical Skills:
  • Proven ability to design, implement, and lead complex Genesys Cloud deployments
  • Hands-on experience integrating Genesys Cloud with CRMs, ERP, and other third-party platforms via APIs and middleware
  • Ability to translate business requirements into technical designs, and work closely with cross-functional teams and clients
Experience:
  • Minimum 10+ years of experience in contact center technologies
  • At least 4+ years of hands-on experience with Genesys Cloud CX
  • Proven experience designing and deploying complex contact center solutions
  • Migration experience from legacy platforms to Genesys Cloud CX
Requirements:
  • Bachelor's degree in Computer Science, Engineering, Telecommunications, or related field
  • Strong proficiency in Genesys Cloud Design, Administration, IVR design, call flows, and routing
  • Knowledge of APIs, JSON, and JavaScript
  • Knowledge of Genesys Workforce Engagement (WEM), Reporting/Analytics, Omnichannel, and Bot integration
  • Experience integrating with systems like Salesforce, ServiceNow, MS Dynamics, or other enterprise tools / 3rd party applications

Certifications:
Preferably Genesys Cloud Certified Professional
Additional certifications in cloud platforms or contact center solutions are a plus.

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