Cloud-Based Customer Engagement Solutions Expert

15 hours ago

Bengaluru, Karnataka, India beBeeGenesysDeveloper Full time ₹ 18,00,000 - ₹ 25,00,000

About the Position

We are seeking a highly skilled developer to join our team and take on a challenging role in designing, developing, and implementing robust customer engagement solutions.

Job Description:

  • Develop complex integrations using Genesys Cloud APIs to connect with various external systems and applications.
  • Create and optimize IVR flows to provide intuitive and efficient customer self-service options.
  • Design and implement intelligent routing strategies to direct customer interactions to the most appropriate agents.
  • Customize and develop real-time dashboards within Genesys Cloud to provide comprehensive insights into contact center performance.
  • Implement web chat functionalities for seamless text-based communication between customers and agents.
  • Develop and customize reporting tools to extract meaningful data from Genesys Cloud.
  • Architect and implement integrations between Genesys Cloud and various cross-platform systems.
  • Proactively identify and resolve technical issues related to Genesys Cloud implementations.
  • Collaborate with business stakeholders to gather requirements and translate them into effective solutions.
  • Create comprehensive documentation for solution architecture, design specifications, and implementation details.

Required Skills and Qualifications:

  • 4-7 years of hands-on experience as a Genesys Developer, specifically with Genesys Cloud (formerly PureCloud).
  • Strong experience in developing integrations using Genesys Cloud APIs.
  • Proven expertise in customizing and optimizing IVR flows.
  • Demonstrated ability to design and implement complex routing strategies.
  • Experience in creating and customizing real-time dashboards within Genesys Cloud.
  • Proficiency in implementing web chat solutions.
  • Experience with Genesys reporting tools and data extraction.
  • Solid understanding and practical experience with cross-platform system integrations.
  • Strong debugging and problem-solving skills.
  • Excellent communication and collaboration skills.

Preferred Qualifications:

  • Genesys Cloud certifications are beneficial.
  • Familiarity with cloud platforms is an advantage.
  • Knowledge of scripting languages relevant to Genesys integrations is desirable.

Traits of Success:

  1. A strong passion for innovative technology.
  2. A keen eye for detail and a commitment to delivering high-quality results.
  3. The ability to work effectively in a collaborative environment.
  4. A willingness to learn and adapt to new technologies and processes.

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