CRM Strategist

4 days ago

Lucknow, Uttar Pradesh, India beBeeCustomerRelationship Full time ₹ 15,00,000 - ₹ 20,10,000

Transform Your Career with a Customer Relationship Manager Role

About the Position:

This full-time, on-site CRM Manager in Gurugram will be responsible for developing and implementing customer relationship strategies to drive loyalty and retention. Key responsibilities include analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service.

Daily Tasks:
  • Analyse customer data to identify trends and insights
  • Manage CRM software to ensure seamless customer interactions
  • Coordinate with sales and marketing teams to drive business growth
  • Ensure exceptional customer service through timely responses and resolutions
Required Skills:
  • Strong analytical skills for data analysis and insights
  • Excellent communication skills for effective customer interaction and team collaboration
  • Experience in sales and market segmentation
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Familiarity with CRM platforms (WebEngage, MoEngage, etc)

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