Customer Loyalty Specialist

1 day ago


Kolkata, West Bengal, India Infiflex Technologies Pvt. Ltd. Full time

About Us

Infiflex Technologies Pvt. Ltd. is a fast-paced organization dedicated to delivering exceptional customer experiences.

Salary: ₹ 3,50,000 - ₹ 5,00,000 per annum (based on qualifications and experience)

About the Role

We are seeking a skilled CUSTOMER LOYALTY SPECIALIST - NEW BUSINESS GROWTH to join our team. In this role, you will be responsible for developing strategies to enhance customer loyalty and drive business growth.

Main Responsibilities

  • Develop Customer Loyalty Strategies: Design and implement initiatives to foster strong relationships with customers, driving retention and growth.
  • Exceptional Customer Service: Provide timely and effective responses to customer inquiries, resolving issues efficiently.
  • Account Management: Manage a portfolio of complex accounts, serving as the primary point of contact and ensuring seamless communication.
  • Data Analysis: Analyze customer feedback and data to identify trends, inform strategy, and drive business growth.
  • Communication Skills: Develop and deliver compelling presentations, reports, and proposals to stakeholders, including customers and senior management.
  • Project Management: Oversee multiple projects simultaneously, prioritizing tasks, meeting deadlines, and ensuring quality delivery.

Requirements

  • Degree/Diploma: Any field with 0-2 years of experience.
  • Skills: Strategic thinking, creativity, problem-solving, excellent interpersonal skills, project management, and effective communication.
  • English Communication: Good written and verbal skills, with the ability to communicate complex ideas simply and clearly.
  • Adaptability: Ability to adapt to changing priorities, meet tight deadlines, and work in a fast-paced environment.


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