Hotel Service Liaison Professional

5 days ago


Pune, Maharashtra, India Kolte-Patil Developers Limited Full time
About Us

Kolte-Patil Developers Limited is a renowned real estate developer, and we are currently seeking a highly skilled Hotel Service Liaison Professional to join our team.

Job Description

The primary responsibility of this role is to ensure seamless guest experiences by providing exceptional service and support throughout their stay. To achieve this, the ideal candidate will be responsible for:

  • Welcoming guests and updating their details in our system upon arrival.
  • Attending to special guests, such as VIPs, and addressing their inquiries promptly.
  • Collaborating with the sales team to provide valuable insights on customer arrivals, facilitating effective communication with the VP of Operations.
  • Maintaining impeccable professionalism and presentation, recognizing the importance of creating a positive first impression.
  • Responding to telephone inquiries efficiently and professionally, transferring calls to relevant representatives when necessary.
  • Working closely with the sales team to generate leads and support the sales process.
  • Managing accurate and up-to-date client databases.
  • Providing essential information about amenities, areas, and venues, while promoting our services.
  • Tracking and maintaining complaint records, courier inward/outward logs, stationery counts, and other important documentation.
  • Scheduling meetings between employees and clients, ensuring timely bookings and efficient use of meeting room resources.
  • Guiding, training, motivating, and supporting team members to optimize performance and achieve shared goals.
Requirements

To excel in this role, you should possess the following qualifications and experience:

  • A Graduate degree with 4-7 years of relevant work experience in the hospitality industry.
  • Prior experience in a similar role or a related field is preferred.
Compensation and Benefits

We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, commensurate with your experience and qualifications. Additionally, you can expect a comprehensive benefits package that includes opportunities for growth and development within our organization.



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