Warranty Recovery Claims Specialist

2 weeks ago


Bengaluru, Karnataka, India AGCO Full time
Job Summary

The Warranty Recovery Claims Analyst will be responsible for the administration of the operational aspects of the Warranty Recovery enterprise relating to all functions which support the Commercial Recovery teams engaging in Warranty Recovery.

Key Responsibilities
  • Perform end-to-end engagement with suppliers regarding all activities associated with Supplier Warranty Claim administration.
  • Manage Supplier Claim processing life cycle from claim generation to claim closure within an efficient turn time.
  • Review, batch, and submit warranty recovery claims to suppliers.
  • Ensure batch processes are functioning properly and supplier receives communications.
  • Investigate and respond to supplier requests for more information.
  • Address non-responsive suppliers by understanding issues and providing follow-up communication.
  • Reconcile cash receipts posted to recovery system, global reporting application, and regional finance.
  • Work with accounting to communicate receipts or resolve discrepancies.
Requirements
  • Minimum 3+ years of relevant experience.
  • 3 years of experience in Durable Goods, Heavy Equipment, and/or Agriculture industry.
  • 2 years of experience in Supply Chain Practices and/or Commercial Negotiations.
  • Strong business acumen and high competency in electronic business systems and tools.
  • Persistence to follow tasks to completion and robust customer service skills.
  • Problem-solving skills to dismissal from Suppliers to adjudicate Supplier Warranty Claims consistent with business expectations.


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