Backend Warranty Support Specialist
3 weeks ago
Project Management
As Backend Warranty Support Specialist for ALP Consulting, you will manage warranty, spares, and service activities for our customers. Your primary responsibility will be to serve as the first point of contact for customers requiring spares support. You will assist customers in filling out claim forms correctly and manage Service Cloud (SF) Cases (CAREs). Additionally, you will be responsible for tracking orders, managing sales order entries, and reporting on order revenue and backlog reports.
Key Activities
- Support customers in filling out claim forms correctly and control CAREs as needed.
- Track the status and date of CAREs, and ship warranty spares accordingly.
- Manage orders in SAP, track payments, and release orders according to contract terms.
- Issue customer invoices and create new customers in the SAP system.
- Coordinate logistics and ensure proper materials/spares flow to meet customer requirements.
- Plan and control inventory based on experience and customer requirements.
- Provide weekly updates to the global team on order status.
Requirements
- Education: Degree in Electronic or Electrical Engineering.
- Experience: Minimum 2 years of experience in a similar role.
- Languages: Fluent English knowledge (B2 or superior).
- Multitasking capability and ability to work effectively under pressure to meet deadlines.
Additional Skills
- Highly motivated and self-driven with a predisposition to teamwork.
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