Service Backend Warranty Specialist

4 weeks ago


Bengaluru, Karnataka, India ALP Consulting Full time

Job Summary: As a Backend Warranty and Service Specialist at ALP Consulting, you will be responsible for managing warranty, spares, and service-related activities. The role involves being the first point of contact for customers requiring spares, filling and managing SF CAREs, and reporting order revenue and backlog reports.

Key Responsibilities:

  • Provide excellent customer support for spares-related queries.
  • Manage and track payments for orders.
  • Coordinate with the SCM team to ensure proper material flow and meet customer requirements.
  • Plan and control inventory based on experience and customer requirements.
  • Report weekly order status to the global team.
  • Manage ASP orders and payments.

Requirements:

  • Degree in Electronic or Electrical Engineering.
  • Minimum 2 years of experience in a similar role.
  • Fluent English knowledge (B2 or superior).
  • Ability to multitask and work effectively under pressure.

Additional Requirements:

We are looking for a highly motivated and self-driven individual with a strong team predisposition. If you have a passion for delivering excellent customer service and managing warranty and service-related activities, we encourage you to apply for this role.



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