Warranty Recovery Analyst

3 weeks ago


Bengaluru, Karnataka, India GSI Electronics Inc Full time
About the Role

We are seeking a skilled Warranty Recovery Analyst to join our team. As a key member of our Commercial Recovery team, you will be responsible for administering the operational aspects of the Warranty Recovery enterprise.

Key Responsibilities
  • Review, batch, and submit warranty recovery claims to suppliers.
  • Ensure batch processes are functioning properly and supplier receives communications.
  • Review supplier responses received in system, via email, or other method of correspondence.
  • Investigate as necessary and respond to supplier requests for more information.
  • Manage supplier claim processing life cycle from claim generation to claim closure within an efficient turn time.
  • Maintain supplier response in recovery system on behalf of supplier utilizing various non-system supplier communications.
  • Address non-responsive suppliers by understanding issues, providing follow-up communication, and work with management to attain an agreeable solution.
  • Pro-actively review for data exceptions; dealer claims which did not generate supplier claims.
  • Set-up of escalation rules in warranty recovery system to assist in work flow and automation.
  • Maintain learning rules in APEX based on feedback from suppliers and commercial team.
  • Accountable for aging claim transactions and approved claims with open cash receipts.


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