Warranty Recovery Claims Specialist

4 days ago


Bengaluru, Karnataka, India AGCO Full time

Are you passionate about solving complex challenges and making a positive impact on the world? AGCO is seeking a talented individual to join our team as a Warranty Recovery Claims Analyst.

This role is a key part of our Commercial Recovery team, responsible for administering the operational aspects of the Warranty Recovery enterprise. You will work closely with suppliers to resolve warranty claims, ensuring timely and efficient resolution of issues.

As a Warranty Recovery Claims Analyst, you will be responsible for:

  • Reviewing and submitting warranty recovery claims to suppliers
  • Ensuring batch processes are functioning properly and suppliers receive communications
  • Investigating and responding to supplier requests for more information
  • Managing the supplier claim processing life cycle from claim generation to claim closure
  • Addressing non-responsive suppliers and working with management to attain a solution
  • Pro-actively reviewing for data exceptions and dealer claims that did not generate supplier claims
  • Setting up escalation rules in the warranty recovery system to assist in workflow and automation
  • Maintaining learning rules in APEX based on feedback from suppliers and commercial teams
  • Accountable for aging claim transactions and approved claims with open cash receipts

You will also be responsible for payment receipt administration, including:

  • Receipt and posting of credit/debit notes to the warranty recovery system at claim level
  • Pursuing suppliers via email or phone when recovery claims are approved but not yet paid
  • Reconciling cash receipts posted to the recovery system, global reporting application, and regional finance
  • Working with accounting to communicate receipts or resolve discrepancies

This role requires strong business acumen, high competency in electronic business systems and tools, and persistence to follow tasks to completion. If you are a motivated and detail-oriented individual with a passion for problem-solving, we encourage you to apply.

AGCO is a Great Place to Work Certified company, recognized for delivering exceptional employee experience and a positive workplace culture. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers.



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