Senior Product Recovery Specialist
4 weeks ago
We are seeking a highly skilled and experienced professional to join our team at ASSPL - Karnataka as a Senior Product Recovery Specialist. In this role, you will be responsible for identifying and onboarding business partners with the necessary capabilities to repair and enhance the condition of customer-returned products, aiming to increase recovery for sellers and enhance business on the Renewed marketplace.
Key Responsibilities:
- Establish and maintain regular communication with repair partners, closely monitor inventory status, and track quality metrics for each partner.
- Develop and implement programs aimed at improving the yield and quality of the repair program.
- Proactively gather and analyze feedback from sellers and vendors to identify areas for concerns and implement effective solutions.
- Lead and deliver on strategic projects aimed at enhancing the capabilities of the program to accommodate the increasing selection of categories and improve seller recovery rates.
BASIC QUALIFICATIONS:
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
PREFERRED QUALIFICATIONS:
- Fluency in Hindi
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