Debt Recovery Training Specialist

3 weeks ago


Bengaluru, Karnataka, India VCATCH Full time
Job Title:

Debt Recovery Training Specialist

About the Role:

At VCATCH, we are seeking a highly skilled Debt Recovery Training Specialist to join our Loan Recovery team. The successful candidate will be responsible for designing and delivering training programs to enhance the performance of our collections associates.

  • Develop and implement experiential learning programs focused on improving the performance of collections associates.
  • Create training modules on best practices in loan recovery, customer communication, negotiation, and conflict resolution.
  • Conduct classroom sessions, workshops, and on-the-job training to enhance associates' skills and ensure they meet collection targets.
Key Responsibilities:
  • Quality Assurance & Performance Improvement:
  • Monitor the performance of collections associates, identify gaps, and develop training strategies to address them.
  • Use data-driven insights to provide feedback and coaching on effective loan recovery techniques.
  • Develop and implement quality metrics to measure the effectiveness of training programs.
Requirements:
  • Educational Qualification: Bachelor's degree in a relevant field.
  • Experience: Proven experience in loan recovery, collections, or a related field.
  • Training Skills: Experience in training or coaching teams, with a focus on experiential learning methodologies.


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