Debt Recovery Specialist

3 weeks ago


Bengaluru, Karnataka, India VCATCH Full time
Job Overview

VCATCH is seeking a highly skilled Debt Recovery Specialist to join our team. As a Debt Recovery Specialist, you will be responsible for effectively managing and recovering outstanding debts from customers.

Key Responsibilities:

  • Contact customers via telephone to discuss outstanding debts and initiate collection efforts
  • Negotiate payment arrangements with customers based on their financial situation and company procedures
  • Update and maintain accurate records of all collection efforts and customer interactions
  • Respond to customer inquiries and resolve any issues or disputes related to outstanding debts
  • Work closely with the internal team to ensure all necessary information is obtained for the collection process
  • Follow up on overdue accounts and implement appropriate collection strategies
  • Meet monthly collection targets and contribute to team goals
  • Provide regular reports to management on collection performance and key metrics

Requirements:

  • Jr: 1 to 3 years of experience in collections or a related field
  • Strong negotiation and communication skills
  • Ability to build rapport and effectively interact with customers
  • Excellent problem-solving and decision-making abilities
  • Detail-oriented with strong organizational skills
  • Ability to work independently and as part of a team
  • Proficient in using collection software and MS Office applications
  • Knowledge of applicable laws and regulations related to debt collections
  • Goal-driven with a strong focus on achieving targets


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