Debt Recovery Specialist
3 weeks ago
VCATCH is seeking a highly skilled Debt Recovery Specialist to join our team. As a Debt Recovery Specialist, you will be responsible for effectively managing and recovering outstanding debts from customers.
Key Responsibilities:
- Contact customers via telephone to discuss outstanding debts and initiate collection efforts
- Negotiate payment arrangements with customers based on their financial situation and company procedures
- Update and maintain accurate records of all collection efforts and customer interactions
- Respond to customer inquiries and resolve any issues or disputes related to outstanding debts
- Work closely with the internal team to ensure all necessary information is obtained for the collection process
- Follow up on overdue accounts and implement appropriate collection strategies
- Meet monthly collection targets and contribute to team goals
- Provide regular reports to management on collection performance and key metrics
Requirements:
- Jr: 1 to 3 years of experience in collections or a related field
- Strong negotiation and communication skills
- Ability to build rapport and effectively interact with customers
- Excellent problem-solving and decision-making abilities
- Detail-oriented with strong organizational skills
- Ability to work independently and as part of a team
- Proficient in using collection software and MS Office applications
- Knowledge of applicable laws and regulations related to debt collections
- Goal-driven with a strong focus on achieving targets
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