Strategic Client Services Project Manager

21 hours ago


Pune, Maharashtra, India NICE Full time

At NICE, we strive for excellence in everything we do. As a Project Manager in our Client Services team, you will play a key role in delivering high-quality solutions to our customers.

Key Responsibilities:

  • Manage project tasks, schedules, and budgets to ensure timely and cost-effective delivery of quality solutions.
  • Establish and maintain strong relationships with client teams, including business users and management personnel.
  • Communicate project status and issues to management, customers, and other stakeholders through regular reports and presentations.
  • Develop and implement standard practices for client implementations aligned with the Essentials TAM operating model.
  • Collaborate with internal stakeholders, including product management and R&D, to ensure customer requirements are met.
  • Coordinate multiple projects across different internal teams and stakeholders.

Requirements:

  • BS Degree in computer science, engineering, or work equivalence.
  • 5+ years of experience in a service delivery environment.
  • Good knowledge of Actimize AML and Fraud Solutions.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to prioritize and make decisions, meet deadlines, and maintain quality standards.
  • Strong customer service and interpersonal skills, with the ability to work with diverse groups of associates.

What We Offer:

NICE is a global company that values innovation, collaboration, and continuous learning. As a Project Manager in our Client Services team, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our customers.

NICE-FLEX:

We offer a hybrid work model that allows for maximum flexibility, with 2 days of office work and 3 days of remote work per week. This enables us to maintain a vibrant, interactive atmosphere while also promoting work-life balance.



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