Strategic Services Manager
6 days ago
About SailPoint
SailPoint is a leading provider of identity security solutions, empowering organizations to put identity at the center of security and IT. Our innovative solutions help customers protect their most valuable assets and ensure the integrity of their digital identities.
Job Summary
We are seeking an experienced Engagement Manager to join our Professional Services team in Pune. As an Engagement Manager, you will be responsible for delivering high-quality services to our customers, ensuring their satisfaction, and driving business growth.
Key Responsibilities
- Manage customer relationships and ensure timely delivery of services
- Partner with sales teams to scope services projects and develop proposals
- Oversee financials of projects, focusing on profitability and productivity
- Provide project management duties and strategic updates to senior management
- Work closely with Customer Success Managers to establish and maintain customer satisfaction
- Identify new opportunities for expanding SailPoint solutions and services footprint
- Manage a team of ES professionals, including staffing decisions, utilization management, performance reviews, and career development support
Requirements
- 10+ years of professional experience in software, SaaS, or consulting
- 3+ years of project management experience
- 3+ years of people management experience
- Experience with responding to RFPs, RFQs, and writing custom proposals
- Extensive experience working with sales to scope services projects
- Exceptional mentorship and leadership skills
- Experience with project management duties and exceptional communication skills
Travel
This position requires up to 20% travel.
Education
Bachelor's degree or equivalent work experience.
SailPoint is an equal opportunity employer and welcomes everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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