Strategic Services Manager
1 month ago
About SailPoint
SailPoint is a leading provider of identity security solutions, empowering the largest and most complex organizations to put identity at the center of security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.
Job Summary
We are seeking a highly motivated and experienced Engagement Manager to join our Professional Services team in Pune. As an Engagement Manager, you will be responsible for overseeing the delivery of our services to customers, ensuring high levels of satisfaction, and driving business growth.
Key Responsibilities
- Manage a team of Engagement Specialists to deliver high-quality services to customers
- Partner with sales teams to scope services projects and ensure timely delivery
- Serve as the senior point of contact for client escalations and provide strategic updates to SailPoint senior management
- Oversee financials of projects, focusing on profitability and productivity to ensure long-term client success
- Provide project management duties as needed and work closely with Customer Success Managers to establish and maintain customer satisfaction
- Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and revenue growth
- Take responsibility for team management, including staffing decisions, utilization management, performance reviews, and career development support
Requirements
- 10+ years of professional experience in software, SaaS, or consulting
- 3+ years of project management experience
- 3+ years of people management experience
- Experience with responding to RFPs, RFQs, and writing custom proposals for customer program requirements
- Extensive experience working with sales to scope services projects for enterprise software
- Exceptional mentorship and leadership skills with a passion for continuous improvement
Travel
This position requires up to 20% travel.
Education
Bachelor's degree or equivalent work experience.
SailPoint is an equal opportunity employer and welcomes everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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