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Strategic Client Services Project Manager
1 month ago
NICE is a market leader that fosters a culture of innovation and collaboration. We're committed to pushing boundaries and challenging the status quo.
As a Strategic Client Services Project Manager, you will play a crucial role in driving service excellence for our designated clients. You will be responsible for maintaining strategic relationships across all client business units, influencing tactical activities, and ensuring alignment with our business objectives.
This is an exciting opportunity to join a fast-paced, dynamic environment where you will have the chance to learn and grow. As a subject matter expert in NICE Solutions, you will ensure maximum value is achieved from our solutions.
The successful candidate will have overall responsibility throughout the project lifecycle, including initiation, data acquisition, configuration, data validation, UAT, tuning, and deployment phases. They will manage all project tasks, schedules, budgets, and resources to ensure quality solutions are delivered within time and cost constraints.
You will establish relationships and effectively communicate with key members of the client team, including business users and management personnel. Your responsibilities will also include preparing project status reports and presentations to keep management, customers, and others informed of the project status and issues.
To succeed in this role, you will need to develop, implement, and maintain standard practices for client implementations aligned with our operating model. You will communicate and advocate customer requirements and concerns to product management, R&D, and other internal stakeholders.
This is a great opportunity to work on high-level projects, coordinating multiple projects amongst different internal teams and stakeholders. You will align project objectives with our company goals and ensure the project team is clear on objectives.
In addition to your technical skills and experience, we're looking for someone who can work effectively with minimal guidance or supervision in a time-critical environment. You should be able to prioritize and make appropriate decisions, meet deadlines, and maintain quality standards.
We estimate the salary for this role to be around $90,000 - $120,000 per year, depending on location and experience. If you're passionate about delivering exceptional results, working collaboratively as part of a global team, and being at the forefront of innovation, then this could be the ideal opportunity for you.
We offer a hybrid work model, with 2 days spent in the office and 3 days working remotely. Our vibrant, interactive atmosphere encourages teamwork and collaborative thinking, generating new ideas and innovations.
