Client Engagement Manager
6 days ago
About the Role:
We are seeking a seasoned Client Engagement Manager to join our team at Saviant Consulting. As a key member of our client-facing team, you will be responsible for owning multiple client engagements, account roadmaps, and providing leadership to 20-40 people across your customer engagements.
Key Responsibilities:
- Grow strategic accounts, revenue, and customer satisfaction to determine your success in this role.
- Engage with client stakeholders at every stage in the project life cycle, consulting on project delivery, process, best practices, and technology.
- Implement new processes and frameworks to ensure customer satisfaction.
- Work closely with key stakeholders to ensure successful customer engagements with agreed business value, using Agile methodologies and processes.
- Create new opportunities and drive revenue growth strategies across technology, domain, or industry for existing and new customers.
- Coach team members on a culture of service excellence, processes, and help them deliver value to the client and for their career planning and development.
Requirements:
- Any Engineering degree with MBA from a reputed institute.
- 12+ years of experience with at least 2 years in managing multiple customer accounts.
- Prior success in growing customer engagements into long-term relationships.
- Fair understanding of Digital Technologies (incl. Data Analytics, Cloud, Mobile, IIoT).
- Strong persuasive communication skills - spoken, written, and overall presentation skills.
What We Consider a Right Fit:
- Currently managing multiple Customer Engagements and have been accountable for growth of these accounts.
- Serving as single-point-of-contact for client relationships wrt communication, new services cross-sell, existing services up-sell, escalation, client feedback, and accountability of deliverables.
- Experience of building processes and frameworks for risk and issue identification and management around service delivery.
- Prior experience working with EPC, Energy & Industrial Manufacturing clients.
- Experience of providing leadership to 20-40 people across your customer engagements.
About Us:
Saviant Consulting is a leading consulting firm that helps businesses grow and succeed. We are passionate about delivering exceptional service to our clients and are committed to building long-term relationships.
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