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Client Engagement Director

1 month ago

Pune, Maharashtra, India Saviant Consulting Full time

About the Role:

Saviant Consulting is seeking a seasoned Client Engagement Manager to lead our customer engagements and drive growth. As a key member of our team, you will be responsible for owning multiple client relationships, account roadmaps, and providing leadership to 20-40 people across your customer engagements.

Key Responsibilities:

  • Develop and execute account growth strategies to drive revenue and customer satisfaction
  • Manage multiple client relationships, ensuring seamless communication, new service cross-sell, existing service up-sell, escalation, client feedback, and accountability of deliverables
  • Build and implement processes and frameworks for risk and issue identification and management around service delivery
  • Provide leadership to 20-40 people across your customer engagements, coaching them on service excellence, processes, and career development
  • Collaborate with key stakeholders to ensure successful customer engagements with agreed business value, using Agile methodologies and processes

Requirements:

  • Engineering degree with MBA from a reputable institute
  • 12+ years of experience with at least 2 years in managing multiple customer accounts
  • Prior success in growing customer engagements into long-term relationships
  • Fair understanding of digital technologies, including data analytics, cloud, mobile, and IIoT
  • Strong persuasive communication skills, including spoken, written, and presentation skills

What We're Looking For:

  • Experience managing multiple customer engagements and driving growth
  • Ability to serve as a single point of contact for client relationships, including communication, new services cross-sell, existing services up-sell, escalation, client feedback, and accountability of deliverables
  • Experience building processes and frameworks for risk and issue identification and management around service delivery
  • Prior experience working with EPC, Energy & Industrial Manufacturing clients
  • Leadership experience with 20-40 people across your customer engagements