Restaurant Operations Manager
7 days ago
Accor is seeking a highly skilled and experienced Assistant Restaurant Manager to join our team.
Key Responsibilities:- Ensure correct grooming standards are followed at all times
- Responsible for the smooth operation of the outlet
- Follow up on all financials, LQA, Forbes and TrustYou targets
- Aware of daily, monthly and yearly financial targets
- Actively contributes towards the achievement of financial targets
- Properly report all issues and negative guest feedback on Glitch system
- Follow opening and closing checklists
- Maintain HACCP & FIFO standards as required by the regional governing body
- Handle financial procedures according to finance department guidelines
- Link all facets of service, cuisine and entertainment
- Assume daily operations responsibility
- Handle security incidents, guest complaints with confidence and report to direct supervisor
- Assist daily briefings for all staff prior to shift commencement
- Be creative, confident and prepared to think outside the box
- Follow personal development plan set by direct supervisor
- Ensure operational inventory is always accounted for and in immaculate condition
- Maintain outlet at highest levels
- Create opportunities for upselling products
- Develop direct team to strive for excellence
- Inspire heartists to create new and 'improved' ideas
- Follow Hotel Evacuation Policy in case of an Emergency
- Deliver optimum levels of service and guest satisfaction
- Establish and maintain effective communication across all divisions
- Lead by example through passionate, hands on approach
- Assist with collecting information for monthly P&L review
- 2-3 years' experience as a leader preferably in a fast paced luxury property
- Excellent knowledge in Food & Beverage including bar operations
- Computer literacy an added advantage and previous use and mastery of point of sale system required
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Service focused personality with strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
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