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Restaurant and Bar Operations Manager
1 month ago
Job Title: Restaurant and Bar Operations Manager
Job Summary:
The Restaurant and Bar Operations Manager is responsible for assisting in the planning, organization, and direction of the overall F&B operation. This role provides administrative support, contributes to marketing, and delivers each promotion of the outlet. The successful candidate will be responsible and accountable for the outlet's profitability, revenue generation, and creating WOW experiences.
Key Responsibilities:
- Conduct departmental daily briefings to ensure all pertinent information is well received by team members.
- Supervise team members to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service.
- Handle guests' complaints and comments tactfully and efficiently.
- Handle all administration work pertaining to cashier/bar operations requirement and company's policies.
- Maintain department communication logbook and updated notice board.
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
- Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.
- Ensure that LQA Standards, health, safety and security procedures are in place in the outlet.
- Attend all briefings, meetings and trainings as assigned by management.
- Perform proper handover and communication to the next shift.
- Assist other food & beverage outlets with their operations during peak times or when required.
Qualifications:
- High School/GED equivalent/Diploma in Hotel Management or equivalent.
- Minimum 2 years of experience in a similar capacity or management level.
- Has strong knowledge on beverage trends, fermentation, cocktails, zero alcohol and wines.
- Excellent reading, writing and oral proficiency in English language.
- High degree of professionalism with sound human resources management and business acumen capabilities.
- Proficient in MS Excel, Word, & PowerPoint.
