Delivery Network Specialist

4 days ago

Guwahati, Assam, India beBeeCoordinator Full time ₹ 8,00,000 - ₹ 15,00,000
Logistics Coordinator

About us

We are a fast-growing Beauty & Personal Care brand that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand.

We are known to handpick the world's best beauty secrets to create exciting and efficacious products that deliver results.

  • Track the end-to-end order journey for all B2C and B2B orders, from order creation to delivery.
  • Record, track & regularly review Warehouse & Delivery Partners' performance against aligned Service Level Agreements (SLAs) & suggest areas for improvement to the teams.
  • Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers.
  • Provide regular updates to customers on order status.
  • Take complete ownership of B2B customer documentation.
  • Share regular projections with the Warehouse & Delivery Partner teams for better planning & execution.
  • Anticipate any risks proactively & work with the relevant teams to resolve & restrict negative impact

The accuracy of our logistics operations is crucial for our business. We need someone who can investigate and resolve discrepancies in orders, handle return requests promptly and in accordance with company policies, and implement preventive actions to minimize future discrepancies and returns.

Maintaining accurate performance reports and dashboards is essential for our success. This includes fill rate performance, on-shelf & warehouse availability, order to delivery turn-around time, cost performance, discrepancy report, inward performance & accuracy.

Awareness of Warehouse Standard Operating Procedures (SOPs) is necessary for this role. The successful candidate will guide the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances, conduct periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence.

New logistics partnerships are vital for optimal delivery performance. The role will identify new partners basis market feedback & proven performance to deploy, track & build logistics network.

We are looking for someone with strong analytical and problem-solving skills, good communication and interpersonal skills, ability to work collaboratively in a fast-paced environment, and computer-savviness with a working knowledge of MS Excel.

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