Logistics Executive

5 days ago

Guwahati, Assam, India Pilgrim Full time

About Us

Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world's best beauty secrets to create exciting and efficacious products that deliver results.

Responsibilities

Order Journey and Fulfilment Tracking

- Track the end-to-end order journey for all B2C and B2B orders, from order creation to delivery.

- Record, track & regularly review Warehouse & Delivery Partners' performance against aligned Service Level Agreements (SLAs) & suggest areas for improvement to the teams.

- Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers.

- Provide regular updates to customers on order status.

- Take complete ownership of B2B customer documentation.

- Share regular projections with the Warehouse & Delivery Partner teams for better planning & execution.

- Anticipate any risks proactively & work with the relevant teams to resolve & restrict negative impact

Discrepancy and Returns Management

- Investigate and resolve discrepancies in orders, such as quantity or quality issues.

- Handle return requests promptly and in accordance with company policies.

- Implement preventive actions to minimize future discrepancies and returns.

- Tracking B2C order RTOs & B2B order RTVs to identify trends & identify solutions to control such returns in alignment with Warehouse & Delivery Partners.

Maintaining Performance Reports & Dashboards

-Fill Rate performance On-shelf & Warehouse availability.

-Order to delivery Turn-around Time (TAT)

-Cost performance

-Discrepancy report

-Inward performance & accuracy

Warehouse Standard Operating Procedure (SOP) Deployment

-Ensure that the company SOPs are being diligently followed across the warehouse irrespective of new employees working on the process.

-Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances.

-Conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence.

- Continually reviewing & improving SOPs basis regular process feedback.

New Logistics Partners Identification & Onboarding

- Identify new partners basis market feedback & proven performance to deploy, track & build logistics network for optimal delivery performance.

Experience & Skills

- Bachelors Degree in relevant field

- 2 to 5 years of experience in the Supply Chain Management field.

- Basic Understanding of Warehousing & Logistics operations.

- Strong analytical and problem-solving skills.

- Good communication and interpersonal skills.

- Ability to work collaboratively in a fast-paced environment.

- Computer-savvy with a working knowledge of MS Excel

Location

Guwahati, Assam

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