Associate Client Activation Manager

4 weeks ago

Bengaluru, Karnataka, India Epsilon Full time

About CJ:

CJ is a leading affiliate marketing network that connects global brands and publishers to achieve scalable growth. Our team is passionate about driving sustainable outcomes and providing meaningful solutions to real needs. With the power of Epsilon data, collaborative culture, and commitment to innovation, we thrive in a dynamic environment that fosters growth and development.

Job Title: Associate Client Activation Manager

Key Responsibilities:

  • Own the understanding of client end goals and act as the principal contact for operational and tactical issues, representing the delivery of all products and services to the client.
  • Assume ownership and success of each new client onboarding, leading all aspects of the launch with the client, and ensuring workflow expectations and timelines are met according to service level standards and account tiers.
  • Create, update, and nurture processes with stakeholders across organizations.
  • Deliver excellent customer service and manage customer operational relationships.
  • Act as a liaison between multiple teams internally and externally to support client onboarding.
  • Provide recommendations and best practices to ensure advertiser accounts meet maximum quality setup standards before launch.
  • Participate in Sales handoff/Launch Kick-off calls.
  • Prepare clear, concise, and persuasive communications for multiple audiences, demonstrating effective writing, presentation skills, and active listening.
  • Analyze issues or problems and develop/implement corrective action plans.
  • Meet and adhere to Service Level Agreement standards.
  • Demonstrate strong communication etiquette in calls and emails.
  • Work across and foster a team environment with Sales, Tech, Legal, Finance, and Client Development.

Qualifications:

  • Bachelor's degree in Marketing, Business, or a related field.
  • 1+ year of experience working in digital marketing and project management.
  • Excellent customer service, communication, and interpersonal skills.
  • Ability to manage multiple accounts and tasks without error in delivery.
  • Strong influencer and negotiation skills.
  • Knowledge of business management, financial concepts, and contract analysis.
  • Exceptional problem-solving and analytical skills.
  • Ability to work effectively in a team environment and collaborate with various departments.
  • Good to have Project Management certification.

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