Professional Client Service Associate
3 weeks ago
About the Role:
The Client Service Delivery Associate is a key position within State Street's Client Operations Service Delivery - Insurance team. This role is responsible for delivering high-quality services to global clients, ensuring successful service delivery, including inquiry resolution and reporting.
The position is based out of State Street's Bangalore office and requires strong communication and teamwork skills. The ideal candidate will have a strong understanding of the financial domain and be able to work in a fast-paced environment.
Key Responsibilities:
- Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve.
- Provide support during US market hours and be comfortable with Night Shift.
- Define risk environment for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events.
- Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted are addressed.
- Ensure superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
- Exercise discretion and judgment with respect to matters of significance, such as resolving, reporting of issues/breaches and suspicious transactions.
Requirements:
- Strong Excel and PowerPoint skills.
- Must be able to work in a fast-paced environment with global stakeholders and possess exceptional ability to prioritize work priorities.
- Must possess strong verbal and written communication skills.
- Must have the initiative and capability to collaborate with a diverse stakeholder base to deliver timely and high-quality output.
- Must be highly organized with strong attention to detail.
About State Street:
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.
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