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Client Services Associate

1 month ago

Bengaluru, Karnataka, India Euronext Full time

Job Summary

We are seeking a highly skilled Client Services Associate to join our team at Euronext. As a Client Services Associate, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Act as the central point of contact for allocated clients, ensuring efficient incident management and timely issue escalation.
  • Provide client support, following up on questions and issues until resolution, and regularly informing clients of progress.
  • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
  • Drive continuous improvement of processes and practices, assessing and selecting opportunities that provide long-term value and minimize operational risks.
  • Contribute to operation enhancement projects, reviewing specifications and creating terms of reference for new products and initiatives, supporting clients during developments and tests, and executing conformance tests with clients.

Euronext Values

Unity

We respect and value the people we work with, are unified through a common purpose, and strive for inclusion.

Integrity

We value transparency, communicate honestly, and share information openly, act with integrity in everything we do, and learn from our mistakes.

Agility

We act with a sense of urgency and decisiveness, are adaptable, responsive, and embrace change, and take smart risks.

Energy

We are positively driven to make a difference, challenge the status quo, focus on personal leadership, and motivate each other with our ambition.

Accountability

We deliver maximum value to our customers and stakeholders, take ownership, and are accountable for the outcome, and reward and celebrate performance.

We are proud to be an equal opportunity employer and do not discriminate against individuals based on race, gender, age, citizenship, religion, sexual orientation, gender identity, or expression, disability, or any other legally protected factor.