Customer Service Associate
3 weeks ago
Job Summary
We are seeking a Customer Service Associate to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound and outbound calls.
Key Responsibilities
- Handle customer calls in a professional manner, providing accurate information and resolving customer inquiries, complaints, and issues promptly.
- Assist customers with product or service-related questions, account inquiries, and other related issues.
- Utilize active listening skills to understand customer needs and ensure their satisfaction.
- Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
- Document customer interactions and update customer records with accurate information.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Upsell and cross-sell products or services based on process requirements.
- Perform all duties within team and personal targets.
- Work comfortably in a 24/7 work environment, especially night shifts.
Qualifications
Candidate must be a graduate with a strong passion for customer service. Night shifts and rotational shifts are a part of our work environment.
About Us
WNS Global Services is a leading business process management company that provides end-to-end business solutions to its clients. We are committed to delivering exceptional service to our customers and building long-term relationships with our clients.
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