Customer Service Associate
4 days ago
Job Summary
We are seeking a skilled Customer Service Associate to join our team at Provance Business Consulting Private Limited. As a Customer Service Associate, you will be responsible for handling customer inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities
- Answer customer calls and respond to inquiries in a polite and courteous manner.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide product information and make recommendations to customers.
- Upsell and cross-sell products to customers.
- Maintain accurate records of customer interactions and issues.
Requirements
- Graduate or equivalent degree.
- Minimum 1 year of experience in a BPO voice process.
- Ability to work in a 5-day workweek with rotational week offs.
- Language skills in Hindi and English (V5).
- Shift time: 9am to 6pm or 10am to 7pm.
Work Environment
You will be working in a WFO environment with a team of experienced professionals. You will have the opportunity to work with a variety of customers and develop your skills and knowledge in customer service.
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