Customer Service Associate

4 weeks ago


Bengaluru, Karnataka, India JobeeStaan Placement Services Full time

Hybrid Work Model Opportunity

JobeeStaan Placement Services is seeking a skilled Customer Service Associate to join our team in Bengaluru.

The ideal candidate will have a strong background in contact centers and inbound voice processes, with excellent English communication skills, both written and verbal. Proficiency in Hindi is also a must.

Responsibilities:

  • Handle customer inquiries and grievances via voice calls, emails, and chats
  • Provide timely and effective resolutions to customer issues
  • Collaborate with team members to achieve sales targets and customer satisfaction goals
  • Participate in regular training sessions to enhance skills and knowledge

Requirements:

  • High School Certificate with a minimum of 1+ year of experience in a contact center/BPO
  • Excellent English communication skills, both written and verbal
  • Good understanding of customer queries and grievances
  • Ability to work in a fast-paced environment

Interview Process:

  • HR Round: Basic Screening
  • Group Discussion: Google Meet (VC)
  • Online Grammar Test
  • Ops Round with Manager/DGM

Benefits:

  • Laptop provided by the company
  • Medical claim and other employee benefits
  • Opportunities for growth and development

How to Apply:

  • Please contact us to express your interest


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