Customer Service Hotel Manager
24 hours ago
Key job responsibilities include handling daily tasks, managing workloads, and providing exceptional customer service to guests. Essential skills for success in this role include strong communication and problem-solving abilities, as well as proficiency in hotel management systems.
Responsibilities:- Handle incoming guest calls, emails, and reservations with accuracy and attention to detail.
- Process and confirm reservations, inquiries, and special requests in line with company policies and standards.
- Educate guests on wellness offerings and address their individual needs while maintaining a professional and courteous approach.
- Provide excellent customer service by handling complex inquiries and resolving issues effectively.
- Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
- Work under pressure to handle high volumes of work during peak periods and build strong relationships with regular guests.
- Embrace innovative ideas and challenging opportunities to drive organization goals and targets forward.
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