Hotel Executive Assistant Manager

2 weeks ago

Hyderabad, Telangana, India Dolphin Hotels Private Limited Ramoji Film City Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • To be responsible for Food and Beverage Operations and will assist the GM in all aspects of Hotel Operations.
  • Ensure that the property operates smoothly and provides an exceptional experience for all guests.
  • Executive Assistant Manager Assigns duties to HODs and observers performance to ensure adherence to hotel policies and established operating procedures.
  • Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.
  • Monitor the Guest feedback on OTAs like Trip Advisor, OTAs, etc.,
  • Resolving guest complaints and service recovery process.
  • Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
  • Ensures the objectives and goals of organization and property owners work together to achieve brand positioning and success.
  • Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, Direct billing, etc.
  • Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
  • Assist GM in key property issues including capital projects, guest service, and refurbishment.
  • Performs daily, weekly, and monthly property inspections.
  • Builds strong working relationships and communications with hotel staff, HOD, and other departments to ensure maximum operating effectiveness and fulfilment of special event needs.
  • Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
  • Performs sudden audits on rooms and other operating areas.
  • Ensures effective, timely, and accurate communications flow about hotel policies and procedures.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
  • All Other duties as assigned by the General Manager or Management.

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