Director of Hospitality Excellence
2 days ago
SaffronStays is a leading provider of unique accommodation experiences in India.
Job OverviewWe are seeking a highly skilled and experienced professional to join our team as a Director of Hospitality Excellence. This role will be responsible for leading our operations and customer success teams across the country.
Key Responsibilities- Develop and implement strategies to optimize operational efficiency and guest satisfaction, resulting in improved NPS scores.
- Build and lead a high-performing team of individuals, ensuring they are well-trained and motivated to meet our goals.
- Create a training and excellence center, partnering with hotel management colleges to develop industry-leading skills.
- Design and oversee a comprehensive training and development program for our teams.
- Foster a culture of excellence, continuous improvement, and innovation within our organization.
- Maintain strong relationships with guests and homeowners to earn their trust and loyalty.
- Oversee our Customer Care, F&B, Central Procurement, Licensing, and Regional Operations teams.
- E nsure all operations comply with legal and regulatory requirements.
- Exceptional communication skills.
- The ability to thrive in a fast-paced start-up environment, remaining resourceful and calm under pressure.
- Strong leadership and motivational skills, with a proven track record of building and retaining high-performing teams.
- Innate understanding of luxury standards in hospitality and the ability to drive critical initiatives.
- Extreme process-driven, with the ability to monitor and mentor dispersed teams.
Rupees 25-35 Lakhs per annum, depending on experience.
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