Hospitality Experience Coordinator

7 days ago


Mumbai, Maharashtra, India Hunger Inc Hospitality Pvt Ltd Full time

We're looking for a Hospitality Experience Coordinator to join our team at The Bombay Canteen and O Pedro, part of Hunger Inc. Hospitality Pvt Ltd.

Company Overview

Hunger Inc. is a hospitality company that operates several restaurants in Mumbai, including The Bombay Canteen and O Pedro. We're committed to delivering exceptional service and creating memorable experiences for our guests.

About the Role

This role involves managing the guest experience from reservation to departure. You'll be responsible for ensuring that every guest feels welcome and valued, and that their needs are met throughout their visit.

You'll work closely with the restaurant managers, captains, and service staff to ensure that everything runs smoothly. Your passion for excellent service will inspire your team to deliver top-notch service to our guests.

Key Responsibilities
  • Manage reservations and inquiries with precision and care
  • Coordinate with the team to ensure smooth communication and efficient service delivery
  • Proactively engage with guests to remember their preferences, past visits, and special requests
  • Assist with administrative tasks, such as maintaining accurate records and using technology to streamline workflows
  • Evaluate and improve safety and sanitation protocols to maintain a clean and comfortable environment
Requirements

To be successful in this role, you'll need:

  • Excellent communication skills, both written and verbal
  • The ability to balance professionalism with warmth and empathy
  • Strong organizational skills and attention to detail
  • A customer-focused mindset and a commitment to delivering exceptional service
  • Experience working in a fast-paced environment, ideally in the hospitality industry
What We Offer
  • A competitive salary of ₹800,000 - ₹1,200,000 per annum
  • Growth opportunities within the company, with a focus on internal promotions
  • A fun and supportive team environment that shares your passion for food, service, and hospitality


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