Restaurant Executive Director

4 days ago

Mumbai, Maharashtra, India Bastian Hospitality Pvt. Ltd Full time
Job Title: Restaurant Executive Director

We are seeking an experienced Restaurant Executive Director to lead our luxury fine dining outlet at Bastian Hospitality Pvt. Ltd.

Key Responsibilities:
  • Guest Experience & Service Excellence:
  • Create a memorable dining experience by maintaining the highest service standards and ensuring every guest receives personalized attention.
  • Foster a luxurious atmosphere in the restaurant by upholding attention to detail in every aspect of the dining experience.
  • Respond promptly and effectively to guest inquiries, requests, and feedback, turning any issues into opportunities to enhance the brand experience.
  • Operations & Service Standards:
  • Oversee all aspects of the restaurant's daily operations, ensuring adherence to brand standards, health, and safety regulations.
  • Ensure the restaurant is immaculately maintained, including decor, cleanliness, and overall ambiance, reflecting the high-end standards of the brand.
  • Collaborate with the culinary and bar teams to ensure that food and beverage quality consistently exceed guest expectations.
  • Team Leadership & Development:
  • Lead, mentor, and inspire the restaurant staff to deliver exceptional service and maintain a positive work culture.
  • Recruit, train, and manage staff to ensure they embody the luxury brand's values and service ethos.
  • Conduct regular performance evaluations, provide constructive feedback, and create development opportunities to promote talent within the organization.
  • Financial Management:
  • Drive the restaurant's profitability by managing budgets, controlling costs, and optimizing revenue through effective pricing and upselling strategies.
  • Oversee P&L, forecasting, and financial reporting, working closely with the finance team to analyze and improve the restaurant's financial performance.
  • Ensure efficient inventory and stock management, minimizing wastage while ensuring product quality.
  • Marketing & Brand Promotion:
  • Partner with the marketing team to implement promotional events, guest loyalty programs, and brand-building initiatives that drive traffic and enhance guest loyalty.
  • Build and maintain relationships with high-profile clientele, creating memorable guest experiences that promote word-of-mouth and repeat visits.
  • Represent the brand at industry events and collaborate with influencers and press to raise the restaurant's profile.
  • Compliance & Health Standards:
  • Ensure strict compliance with food safety, health, and sanitation standards in alignment with both local regulations and luxury brand guidelines.
  • Conduct regular audits and staff training to uphold safety and hygiene standards.
  • Stay updated on industry trends and regulatory changes, implementing any necessary adjustments to maintain the restaurant's compliance and competitive edge.
  • Operational Reporting & Analytics:
  • Monitor and analyze key performance indicators (KPIs) such as guest satisfaction scores, revenue per cover, and staff productivity to identify areas for improvement.
  • Regularly report on operational and financial metrics to senior management, providing insights and recommendations for optimizing performance.
  • Use guest feedback, industry trends, and competitive insights to drive continuous improvement in service quality and operational efficiency.
Qualifications:
  • Bachelor's or Master's degree in Hospitality Management, Business, or a related field.
  • Minimum of 8 years in high-end restaurant management, with at least 3 years in a General Manager or similar leadership role in a fine dining or luxury setting.
  • Proven track record of success in delivering luxury guest experiences and achieving financial targets in high-end dining.
  • Strong understanding of fine dining operations, wine knowledge, and food pairing principles.
  • Experience in multi-departmental leadership with exceptional interpersonal, communication, and decision-making skills.
  • Proficient in POS systems, reservations management software, and other relevant technologies.
Competencies:
  • Guest-Centric Mindset: Passion for delivering world-class experiences and exceeding guest expectations.
  • Leadership: Ability to lead and motivate teams to consistently deliver luxury service.
  • Financial Acumen: Strong understanding of P&L management, budgeting, and revenue optimization.
  • Attention to Detail: Commitment to high standards in every aspect of restaurant operations.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment while maintaining a calm demeanor.

The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.

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