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Lead Conference and Catering Director
1 month ago
Fairmont Hotels & Resorts, part of the world-leading hospitality group Accor, seeks a highly skilled Lead Conference and Catering Director to join its team. This exceptional individual will be responsible for managing the Catering & Conference Services activities of the hotel, ensuring seamless execution and exceeding client expectations.
About Fairmont
Fairmont is renowned for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges. With over 90 extraordinary hotels worldwide, Fairmont takes pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices.
Job Summary
The Lead Conference and Catering Director will lead a team of professionals in providing top-notch services to clients. Key responsibilities include managing catering operations from booking to execution, preparing annual budgets, monitoring revenue and costs, and developing strategies to maximize shareholder return. Additionally, this role involves working closely with directors to prepare forecasts and monitor group pick-up and contractual attrition clauses.
Responsibilities
• Manage and effectively run the Catering & Conference Services activities of the hotel.
• Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution.
• Prepare an annual budget for approval and administer that budget in a fiscally responsible manner.
• Monitor revenue and costs of the department and assist in the development of strategies to maximize shareholder return.
• Work closely with the Director of Sales, to monitor group pick-up and contractual attrition clauses and hotel room blocks.
• Continual review and analysis of conference services/catering guidelines, core standards, procedures & policies.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Promote and support the professional development of all members of the Conference Services and Catering Department.
Qualifications
• Bachelor degree in Hotel Management and/or equivalent experience working in the hospitality industry is a definite asset.
• Five (5) years' experience as a Senior Leader in Conference Services and Catering in luxury and mid-level to large properties.
• Two (2) years' experience in banquet operations/restaurant operations a strong asset.
• Proven ability to plan and organize events effectively, with an acute sense of detail.
• Assertive, professional and positive with a proven ability to develop and lead in a team environment.
• Understanding of computers and applications with a working knowledge of Opera Sales & Catering, Word, Excel and FHR Opera PMS.
• Ability to understand and interpret financial data.
• Salary: $120,000 - $180,000 per year.
