AGM - Cluster Collection & Retention Specialist
4 weeks ago
Job Title: AGM - Cluster Collection & Retention
Job Summary:
We are seeking an experienced AGM - Cluster Collection & Retention to join our team at Vodafone Idea Limited. The successful candidate will be responsible for driving postpaid mobility churn, revenue churn, and customer base management to increase postpaid business growth.
Key Responsibilities:
- Develop and implement strategies to reduce postpaid mobility churn and revenue churn
- Manage customer base to enhance high-value base and reduce bad debt
- Collaborate with cross-functional teams to achieve business goals and reduce costs
- Develop and maintain processes and policies to achieve business requirements
- Monitor and coordinate with zonal teams to achieve monthly and quarterly targets
Requirements:
- Graduate/PG in any field
- Excellent communication and presentation skills
- Strong analytical and problem-solving skills
- Ability to influence cross-functional teams
- Experience in collections and retention
What We Offer:
- Opportunity to work with a leading telecom company
- Competitive salary and benefits
- Opportunities for growth and development
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