Retail Activation Specialist
5 days ago
Vodafone Idea Limited is a leading telecom service provider in India. The Company provides pan India Voice and Data services across 2G, 3G, and 4G platforms.
The role involves processing customer activation applications for timely and compliant onboarding experience. This includes ensuring support to sales organizations, including retailers, for quicker customer acquisition.
Key Responsibilities:
- Process new activation documents for both prepaid and postpaid services.
- Approve SIM exchange within TAT through correct approval of customer documents.
- Ensure document compliance and actively identify frauds.
- Retailer and doc pick-up partner management for effective training on document screening.
- Support TERM requirements as per need.
Core Competencies:
- Ability to influence and get buy-in of cluster sales team on decisions.
- Quick thinking to take immediate steps to fix burning issues and challenges in a time-bound manner.
- Ability to work with partner teams to get deliveries done or respond responsibly and provide support to other functions.
- Diligent and effective.
Must have technical/professional qualifications:
- Min Graduate.
- Fresher/06 months of relevant exp.
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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