Field Executive

4 weeks ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India. As a Field Executive - Retention and Collection, you will be responsible for driving assigned retention and collection agencies to deliver key performance indicators (KPIs).



This role involves ensuring service level agreements (SLAs) are met while adhering to the company's code of conduct. You will also be responsible for driving agencies to deliver targets and ensuring productivity enhancement through regular visits and performance reviews.



Key Responsibilities




  • Drive assigned retention and collection agencies to deliver KPIs
  • Ensure SLA delivery with complete adherence to the company's code of conduct
  • Develop and plan infrastructure at agencies as per allocation and forecast
  • Ensure all reports and feedback are well-maintained and utilized for subsequent action
  • Maintain strong governance processes for retained cases, field visits, and receipt book audits
  • Engage in development and implementation of training and coaching programs for team members


Requirements




  • Strong negotiation and communication skills
  • Experience in customer retention and collection
  • Analytical skills
  • Good process and systems knowledge
  • Presentation skills


About Vodafone Idea Limited



Vodafone Idea Limited is a partnership between the Aditya Birla Group and Vodafone Group. We are committed to delivering delightful customer experiences and contributing to the growth of India's digital economy. As a Field Executive - Retention and Collection, you will be part of a team that is dedicated to making a difference in the lives of our customers.



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