Field Executive

2 weeks ago


Guwahati, Assam, India Vodafone Idea Limited Full time
Job Title: Field Executive - Retention & Collections

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Field Executive - Retention & Collections, you will play a crucial role in driving assigned retention and collection agencies to deliver key performance indicators (KPIs) and ensure service level agreement (SLA) delivery with complete adherence to the company's code of conduct.

Key Responsibilities:
  • Drive assigned retention and collection agencies to deliver KPIs and ensure SLA delivery.
  • Develop and plan infrastructure at agencies as per allocation and forecast.
  • Ensure all reports and feedbacks are well-maintained at agencies and utilized for taking subsequent action in the portfolio.
  • Have a strong governance process for retained cases, field visits, receipt book audits, I-cards register, cash register, code of conduct, and health, safety, and wellness.
  • Engage in development and implementation of various training and coaching programs for team members.
Requirements:
  • Strong negotiation and communication skills.
  • Exposure to customer retention and collection roles.
  • Analytical skills.
  • Good process and systems knowledge or experience.
  • Presentation skills.
Must-Have Qualifications:
  • Graduate or postgraduate degree in any field.
  • Communication skills.
  • MS Office and presentation skills.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, committed to delivering delightful customer experiences and contributing to a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.


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