Customer Service Representative Job Opportunity

2 weeks ago


New Industrial Town, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 7,50,000

Job Title:

We are seeking a Customer Outreach Representative to join our team.

Description:

The successful candidate will be responsible for making outbound calls to customers to follow up on inquiries and leads, as well as responding to incoming calls, emails, and messages regarding product or service-related questions.

Key Responsibilities:

  • Establish rapport with customers through effective communication and build strong relationships.
  • Maintain accurate customer interaction records using CRM tools or Excel.
  • Collaborate with sales and production teams to provide updates to customers.
  • Promote products and services to increase conversions.
  • Provide exceptional post-purchase support and collect feedback to improve customer satisfaction.
  • Remind customers about re-orders and scheduled consultations.

Requirements:

  • Excellent verbal communication skills in English and Hindi.
  • Good interpersonal skills with a polite and confident attitude.
  • Basic computer proficiency in Excel, email, and CRM systems.
  • Organized and detail-oriented.
  • Prior experience in telecalling, customer service, or sales follow-up is an asset.


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