Customer Service Representative

2 weeks ago

Yelahanka New Town Bengaluru Karnataka, India Zeblaze Solutions Full time

**Key Responsibilities**:

- **Issue Resolution**: Investigate and resolve customer issues efficiently. Escalate complex matters to higher-level support or management when necessary.
- **Product Knowledge**: Maintain a strong understanding of our products and services, keeping up-to-date with any changes or updates.
- **Communication Skills**: Demonstrate excellent verbal and written communication to effectively relay information. Actively listen to customers to address their needs and concerns.
- **Customer Education**: Guide customers on product features, usage, and troubleshooting. Educate them about self-service options and resources.
- **Multi-Channel Support**: Collaborate with marketing, operations, and support teams to ensure a seamless and consistent customer experience.
- **Customer Feedback**: Gather and analyze customer feedback to identify trends and improvement opportunities. Provide insights to the company based on customer input.

**Qualifications**:

- Diploma or Bachelor's degree in a relevant field.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team setting.

**Job Types**: Full-time, Permanent
**Schedule**: Day shift, Fixed shift
**Education**: Higher Secondary (12th Pass) preferred
**Experience**:

- 1 year of total work experience preferred
- 1 year of customer service experience preferred
- **Languages**:

- English (preferred)
- Hindi (preferred)
- **Work Location**:
In-person

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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