
Senior Business Operations Coordinator
2 days ago
We are seeking an experienced Operations Manager to join our team. This is a key role that involves contributing to the development and execution of our business unit's strategy.
The successful candidate will have a strong track record of providing excellent client service, with experience in organizational effectiveness and operations management. They will be responsible for ensuring operational activities are delivered per agreed service levels, managing workflow and handling escalations.
This role requires a proactive approach to identifying stakeholder needs, as well as discussing, developing and delivering potential solutions. The successful candidate will also be responsible for building and fostering high-quality relationships with internal and external stakeholders.
- Focusing on clients' needs
- Working collaboratively in teams
- Driving excellence in all aspects of work
- Encouraging innovation and creativity
- Influencing stakeholders through effective communication
- Developing talent and skills within the team
- Adapting to change and evolving requirements
Qualifications: Any Graduate or Postgraduate degree
Required Skills:
- Proven track record of delivering excellent client service across various processes and stakeholders
- Knowledge and experience in organizational effectiveness and operations management, including implementing best practices
- Preferably experienced in conducting transitions/knowledge transfer activities
- Broad operations expertise encompassing coordination with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management
- Technology proficiency with prior experience in RPA/NON-RPA automation, Process/Solution design and business development/transformation preferred
- Critical thought process, analytical and strategic skills
- Demonstrated leadership and vision in managing teams and major projects/initiatives
- Excellent interpersonal skills and collaborative management style
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