Senior Operations Coordinator
24 hours ago
We are seeking a Senior Operations Coordinator to support our team with daily operational coordination during the day-to-day planning activities for their portfolio.
Key Responsibilities- Support Team Leader with daily operational coordination during the day-to-day planning activities for the own portfolio
- Be the first point of contact for planning related process questions, documentation and complex queries
- Support process optimization initiatives and work closely with relevant SMEs
- Create plans of stock movements across the distribution network to meet customer service and operational targets
- Act on escalations and come up with action items in case of potential shortages
- Work directly with relevant customers to meet operational and sales targets
- Support managing any crisis and continuity of supply disruptions including defining mitigating actions
- Share good practice and learnings with the wider team to ensure consistency and standardization in processes
- Adhere to tasks outlined in EMS/QMS Systems of GBS
- Contribute positively to achieving individual, team and organizational targets
- Provide accurate information to both business customers and support teams through correct use of all information technology systems
- Exhibit strong Great Teammate characteristics, constructive communication and active listening skills at all times
- Display flexibility and adaptability to work with and assist other teams within the organization
- Develop and maintain professional working relationship with internal and external customers
- Comply with Company Policies
- Ensure data is accurately entered and maintained in all systems, minimizing errors and resultant financial losses
- Highly analytical, numerate with strong attention to detail
- Minimum 7 years of experience working across variety of planning roles
- Knowledge and experience of planning processes an systems and good understanding of its importance to the business
- Digital literacy including advanced knowledge of Excel spreadsheets and business reporting tools
- Ability to operate at different levels of planning (operational, tactical and strategic)
- Drive and insight to act wherever required
- Able to work well under sustained pressure with conflicting priorities, optimizing resources and responding to fast changing circumstances
- Guiding others in their work and occasionally standing in
- Problem solving
- Good communication skills, both verbal and written
- Experience in Sales and Customer management desirable
- Experience of working with diverse team across different geographies
- Eligible for relocation within country
- Hybrid office/remote working position
- Agility core practices
- Analytical Thinking
- Business process improvement
- Commercial Acumen
- Communication
- Conflict Management
- Creativity and Innovation
- Customer centric thinking
- Customer enquiries
- Customer experience
- Customer value proposition
- Digital fluency
- Resilience
- Sustainability awareness and action
- Understanding Emotions
- Workload Prioritization
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