Fintech Operations Manager

3 weeks ago


Mumbai, Maharashtra, India PayU Full time
About PayU PayU, a leading payment and fintech company in 50+ high-growth markets, part of Prosus group, one of the largest technology investors in the world, redefines the way people buy and sell online. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments daily.

Job Title: Customer Support Operations Manager
Job Location: Mumbai, India
Experience: 7-10 years

Key Responsibilities:
• Handle backend ops and escalations with 6-8 years of work experience.
• Manage a team size of 15-20 people and ensure good communication skills.
• Find process corrections and reduce backend customer ticket volumes.
• Liaise with different stakeholders for faster resolutions.

About Us At PayU, we are a global fintech investor with a vision to build a world without financial borders. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus gives us the presence and expertise to make a real impact.

Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization, we strive to create a diverse, inclusive, and safe environment for all our people, communities, and customers. Our leaders are committed to creating an inclusive work culture that enables transparency, flexibility, and unbiased attention to each employee. We have zero tolerance towards any form of prejudice, whether it's a specific race, ethnicity, or persons with disabilities or the LGBTQ communities.

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